Our performance results have proven themselves and this is something that can be directly attributed to the hard work of our IAM Flight Attendants. In addition, our customer service scores have been on an upswing over the past weeks, resulting from less customer complaints and more customer compliments. This is something we should all be very proud of and the implementation of Mobile Check-In is a sign of much-needed appreciation from the Company.
Congratulations to each and every one of you, who put safety first and work day in and day out with the utmost professionalism. You are the reason our planes go out each day, safely and on-time.
Thank you for your tremendous support on this issue. Through solidarity we find victory!
In Solidarity,
